Guarantee / Warranty

Read this NOTICE before ordering any item.
COVID19 EFFECT DURING THIS PANDEMIC:
The majority of the orders are delayed in the dispatch process & take more time in transit than normal time.
Some of the orders get canceled due to a few unavoidable reasons; refunds may take more time in that case.
KISANeSTORE reserves the right to cancel your order at any stage, without any prior notice. This portal is only for genuine farmers.
Please co-operate & Stay Safe. We will take maximum efforts to give you the best possible service.


Disclaimer from KISANeSTORE: Any online purchase done from KISANeSTORE is not contingent upon a product demonstration. So before buying any product from here, the purchaser shall satisfy himself with the product as desired, including any product demonstration or verification of any functions. KISANeSTORE or any of our vendors/manufacturers shall not be liable to give any on-site demonstration after purchase of any of the products. Before buying any product from here, Purchaser shall read all details given on our website including Guarantee, Warranty, FAQs, Terms & Conditions, Returns & Exchanges, and description given on the product page.

General rules of Guarantee/Warranty applied on all products listed on KISANeSTORE:
- If the product is damaged in transit, inform our helpdesk immediately and do not start using a damaged product. You will get a replacement of a specific damaged part or whole product, depending on the type of damage. A customer has to send a photo of a damaged product via WhatsApp or Email for immediate response. Minor damages are not liable for replacement.
- Product specification does not include color; the actual color may vary with respect to the displayed color on the website.


Guarantee / Warranty of products are stated in the following categories:
 
  • Seeds:
All Seeds listed on KISANeSTORE are original, branded & sourced from the proper channel.
If any seeds are not as stated by the producer on the label of the packet, Only the Seed producing company will be liable for any Guarantee/Warranty issue in these seeds.
The usage of this product is beyond our control. Therefore we do not accept any responsibility except for the proper sourcing of the product.


 
  • Pesticides, Insecticide, Bio-Products, Certified Organic Products:
For agriculture and gardening use only.
Warranty: The usage of this product is beyond our control.
Therefore we do not accept any responsibility except for the proper sourcing of the product.
Read & follow instructions carefully as per printed on the label/leaflet/website before using this product.

 

  • Fertilizers:
For agriculture and gardening use only.
Warranty: The usage of this product is beyond our control.
Therefore we do not accept any responsibility except the proper sourcing of the product.
Read & follow instructions carefully as per printed on the label/leaflet/website before using this product.

 
  • Product model (SKU) name starting with KK (KisanKraft):
Warranty: 6 months on manufacturing defects only.
Warranty not applicable if:-
(1) Operation of product with incorrect fuel or lubricants,
(2) Incorrect usage of machine or misuse,
(3) Lack of maintenance,
(4) Negligence,
(5) Accident or physical damage,
(6) Repairs made by unauthorized parties and/or with unauthorized parts,
(7) Improper set up, adjustments, tampering or altered products
(8) Any other cause, not mentioned above
No Warranty on Electrical Motor / Electrical Parts / Electronic Parts / Rubber Parts / Plastic Parts, Etc.

Disclaimer from KisanKraft / Farmboy: The purchase is not contingent upon a product demonstration. The purchaser shall satisfy himself with the product as desired, including any product demonstration or verification of any function, before buying.  KisanKraft Limited or its authorized dealers, including online sellers, shall not be liable to give any on-site demonstration after purchase of any of the products.


 
  • Krishi Raj Pro Electric tiller and attachments:
Krishi Raj Pro Electric Tiller and Attachments: 1-year warranty on manufacturing defects only
For Battery: 2 years Warranty, 5 years Battery Life


 
  • Ford brand Diesel Engine & Pumps:
Warranty: 6 months on manufacturing defects only.
Warranty not applicable if:-
(1) Operation of product with incorrect fuel or lubricants,
(2) Incorrect usage of machine or misuse,
(3) Lack of maintenance,
(4) Negligence,
(5) Accident or physical damage,
(6) Repairs made by unauthorized parties and/or with unauthorized parts,
(7) Improper setup, adjustments, tampering, or altered products
(8) Any other cause, not mentioned above
(9) On-site repairing will not be provided. Warranty will be resolved only at Factory, Customer will bear to & fro transportation.
No Warranty on Electrical Parts, Electronic Parts, Rubber Parts & Plastic Parts Etc.
Note: 4 models of 'Ford 170' has No Guarantee & No Warranty.


 
  • Solar charged battery spray pump:
20 Years: for Solar Panel.
6 Months: for Battery & Body.
Any other breakage due to rough handling is not covered in the guarantee.


 
  • Solar Zatka – Fence Guard (Fieldmaster Innovation Limited):
1 year guarantee and 2 year warranty in 1.5 J/ 2J/ 3J/ 4J/ 5J energizer
In guarantee period: No charge for parts and service, In warranty period: No charge for service, only part charges is applicable.
Farmer has to pay only shipping charges up to Ahmedabad (to & fro) in case of repairing.
10-year warranty in 30W/ 40W solar panel, no warranty for breakage solar panel. Warranty will be applicable only to technical problems.
1-year warranty in 26AH/ 42AH Amron make battery.
6 months warranty in 18Ah Amron make battery.
No guarantee/ warranty for the burned or damaged system.
No guarantee/ warranty for Siren, Battery cable & solar cable.

 
  • Electric Zatka – Fence Guard (Fieldmaster Innovation Limited):
1-year guarantee and 2-year warranty in  3J/ 5J energizer
In guarantee period: No charge for parts and service, In warranty period: No charge for service, only part charges is applicable.
Farmer has to pay only shipping charges up to Ahmedabad (to & fro) in case of repairing.
No guarantee/ warranty on SMPS charger.
6 months warranty in 12Ah battery.
No guarantee/ warranty for the burned or damaged system.


 
  • Solar Energizer – Fence Guard (Fieldmaster Innovation Limited):
1-year guarantee and 2-year warranty in 2J/3J/4J/5J/6J/7J energizer.
In guarantee period: no charge for parts and service.
In warranty period: not charge for service, only parts charge applicable.
No guarantee/warranty for siren & battery cable.
1-year warranty in 26AH amron make battery.
No guarantee/warranty for the burned or damaged system.

 
  • Diamond Brand LED Rechargeable torches 5W, 10W, 16W & 56 LED:
Circuit Warranty: 12 months.
Battery Guarantee: 6 months.
(Farmer has to pay only postal charges up to Vadodara (to & fro) in case of repairing)
(Any breakage due to rough handling is not covered in guarantee/warranty)
 

 
  • GSM Cell Phone Controller:
Mobitech: 1 Year full replacement Guarantee on all Mobitech models.
Kisan Raja: 12 months warranty for any manufacturing issues subject to the use of the product as per the suggested installation guidelines.
Any defects due to improper installation techniques, voltage and load conditions will not be covered.

 
  • All other products are without Guarantee / Warranty:
Guarantee / Warranty is not at all applicable on the product other than listed above. But we will try our best to resolve the problem for the products which are not covered under Guarantee / Warranty.
 
  • Product Model (SKU) name starting with FB (FARM BOY):
Guarantee / Warranty is not at all applicable for this product.